We believe you should know the names, faces, and practices of every person who helps secure your household. This page answers every question we’d want answered ourselves.
Who delivers your session
When you book a session with OhanaSecure, you are booking time with the founders. There are no subcontractors, no outsourced technicians, no rotating staff. Every session is delivered by Andrew or Ashley Cunje — the people whose names and reputations are on the line.
Both founders are background-checked before every session season. As OhanaSecure grows and certifies additional specialists, each will go through the same verification pipeline — and you will always know who is coming before they arrive.
Your credentials stay yours
Your specialist instructs you on what to navigate to and what to enter. You type every credential yourself. Your specialist does not type, dictate, copy, or photograph any password.
OhanaSecure specialists are trained to never take screenshots during a session, never request clipboard access, and never ask you to paste credentials anywhere outside the target site.
No passwords, no credentials, no account details are retained by OhanaSecure after your session. Session notes cover only what was secured — not the credentials themselves.
Remote sessions
Remote sessions run via a one-time, link-based screen share using industry-standard tools (typically Zoom or a similar platform you already have). Here is exactly what happens:
Privacy commitment
Your name, email, household details, and session information are never sold, rented, or shared with data brokers, advertisers, or any third party not directly involved in delivering your session.
Notes from your session are used exclusively to brief your specialist on follow-up calls. They document what was secured, not your credentials. Only your assigned specialist accesses these notes.
Our website does not load advertising trackers or third-party data collection scripts. We use minimal analytics only to understand overall site traffic — not to build profiles on individual visitors.
You can request deletion of all your personal data at any time by emailing (571) 293-2058 hello@ohanasec.io. We will confirm deletion within 30 days.
Legal
Effective date: January 1, 2026. OhanaSecure LLC, Ashburn, VA 20148.
We collect the following information when you book a session or subscribe to Lifeline: name, email address, phone number, and household intake information (number of people, devices, approximate account volume). We do not collect payment card data directly — payments are processed by Stripe and Cal.com, each with their own privacy policies. We do not collect passwords, credentials, or sensitive account information.
Your data is used exclusively for: (1) delivering your scheduled session; (2) follow-up communication related to your session or Lifeline membership; (3) breach alerts sent to Lifeline members. We do not use your data for marketing to third parties, and we do not sell or share it with advertisers, data brokers, or unrelated businesses.
Your data is retained for as long as you remain a customer or Lifeline member. If you are not a Lifeline member and have not booked a session in the last 24 months, your intake data is purged. Session summary notes (what was secured, not credentials) are retained for up to 3 years to support follow-up sessions. You can request deletion at any time.
OhanaSecure uses the following third-party services to operate: Cal.com (scheduling), Stripe (payments), Zoom or equivalent (remote session delivery). Each of these services has their own privacy practices. We do not share your data with any other third parties.
You have the right to access, correct, or request deletion of any personal data OhanaSecure holds about you. To exercise any of these rights, email (571) 293-2058 hello@ohanasec.io with the subject line "Data Request." We will respond within 30 days.
Legal
Effective date: January 1, 2026. OhanaSecure LLC (Virginia), EIN 42-2298512.
Sessions are delivered by OhanaSecure LLC, a Virginia limited liability company (EIN 42-2298512). All services are delivered by Andrew or Ashley Cunje, or OhanaSecure-certified specialists who have completed the full verification pipeline. Sessions are scheduled through Cal.com and confirmed via email.
Payment is required at the time of booking. Sessions cancelled with at least 24 hours’ notice receive a full refund. Cancellations with less than 24 hours’ notice may be offered a reschedule at OhanaSecure’s discretion but are not entitled to a refund. Lifeline memberships are month-to-month and can be cancelled at any time; no partial-month refunds are issued.
OhanaSecure secures the accounts and devices that are in scope during your session, as agreed at booking. We do not guarantee protection against future breaches, social engineering attacks, or events that occur after your session. Digital security is an ongoing practice — we secure what’s in scope at the time of your session. We strongly recommend Lifeline membership for ongoing monitoring.
You agree to participate actively in your session, to enter your own credentials, and to complete the post-session recommendations provided in your recap. You are responsible for maintaining the security practices established during your session. OhanaSecure is not liable for account compromises that result from post-session actions (such as reusing passwords or sharing credentials with others).
These terms are governed by the laws of the Commonwealth of Virginia. Any disputes arising from OhanaSecure services shall be resolved in Loudoun County, Virginia. Before initiating any formal dispute process, we ask that you contact us directly at (571) 293-2058 hello@ohanasec.io — we resolve the vast majority of concerns quickly and personally.
You’ve read who we are and how we work. We’d love to help secure your household.
Book a SessionRemote or in-person — we work around your schedule. Questions? Email (571) 293-2058 hello@ohanasec.io
